Everything all right with Torch Factory?

Flashlights, IR illuminators. Projects, reviews and queries. DIY 'stickies' here too.
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peregrines
Posts: 3
Joined: 24 Jan 2015, 19:56

Everything all right with Torch Factory?

Post by peregrines » 11 Sep 2018, 11:23

Hi!

Monday morning I ordered the Solaris SRX IR from Torch factory (paid with Paypal) and also read they would ship the same day if ordered before 2pm.
Strange thing is, they did not even send me an order confirmation and don't reply mails or facebook messages.

Is this normal or are they taking some days off?
I am just worried because I never ordered something there :?:

poppy mae
Posts: 1287
Joined: 19 Aug 2012, 21:21
Location: Wirral Chesire

Re: Everything all right with Torch Factory?

Post by poppy mae » 11 Sep 2018, 11:47

placed 2 orders , 2 different days , both arrived the following morning , 1st class signed for , last one was this morning....

poppy mae
Posts: 1287
Joined: 19 Aug 2012, 21:21
Location: Wirral Chesire

Re: Everything all right with Torch Factory?

Post by poppy mae » 11 Sep 2018, 11:51

Dont forget its only tuesday morning now , what time does your postie do the rounds ?

angrybear
Posts: 21
Joined: 23 Aug 2018, 16:30
Location: Exeter

Re: Everything all right with Torch Factory?

Post by angrybear » 11 Sep 2018, 22:54

peregrines wrote:
11 Sep 2018, 11:23
Hi!

Monday morning I ordered the Solaris SRX IR from Torch factory (paid with Paypal) and also read they would ship the same day if ordered before 2pm.
Strange thing is, they did not even send me an order confirmation and don't reply mails or facebook messages.

Is this normal or are they taking some days off?
I am just worried because I never ordered something there :?:
He's been on holiday, there was a header on the web page to say so, I've had an email reply to a Q saying he's been very busy since getting back.
Maybe they sold out, but check your spam folder for a reply.

peregrines
Posts: 3
Joined: 24 Jan 2015, 19:56

Re: Everything all right with Torch Factory?

Post by peregrines » 12 Sep 2018, 05:12

Hej All!

Thank You so much for your help!
Trevor contacted me yesterday - everything is perfect and the Solaris SRX is already shipped ;)

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