Mini magnum

[sunndog]

So what would you think we can do about it?

"Never seems to have had any action taken"
Mate I can't threaten people with a ban if they don't change the way they run their business
Quite the opposite the forum is a valuable place for contact and for people to share information

The consideration and courtesy I was referring to was towards the general membership.
If you disregard everyone else to pursue a personal vendetta or to push you own narrative and spoil things for the majority in the process then you're gonna get banned.

And as I said in my first post this isn't taking sides or who was right and who wrong this is Ian being judged on his own behaviour.

[cliveward]

And yet the other party never seems to have had action taken when his dealings with forum members have been anything but courteous or considerate...

If you can find anyone who has posted with the level of self absorbed ignorance and continual harassment towards members as mini magnum and not been banned for it You're a better man than me

I am certainly not accusing Clive of harassment, but this forum and others are full of accounts of the way he has ignored customers. I for one wouldn’t deal with him because of it. I am not sticking up for Ian- never met him, never bought from him- and if he’s ignored your warnings then he can’t be surprised at your action. But reading threads on here relating to the other party involved, I can’t help but wonder why Clive is miraculously available and defended by you when he has a new product to promote but absent for long periods when his customers have problems.

I do understand the perception Sako7mm. I am well aware of it.

I hope from our recent discussions about the scope mount, you got a first hand experience of how we actually try to look after customers.

Our customer reviews can also be seen here: https://www.shopping-satisfaction.co.uk ... cID=107275

With regard to what is read here and elsewhere....we aren't a 'perfect' business. That would be impossible, but we are trying. We can only do our very best, so sometimes something may take a little longer and a customer may have a genuine complaint which is absolutely understandable. Some of this is self created with how we warrant our products. We're known to be quite generous when it comes to warranty and out of warranty service, regardless if the person needing help was the original purchaser or not. Sometimes out of warranty takes time, especially if equipment has been out of manufacture for a few years. Sometimes, even in-warranty takes time, especially in the past year with all the disruption but we always get it done!

We also see the situation where customers will from time to time, attempt to strong arm us by making a lot of public noise, to force a warranty fix on something they have broken. It's unnecessary and makes no difference to the outcome. But all adds to the pool.

We also have the 'chinese whispers'..."I've heard that...etc." due to the above and competitors 'blowing on the coals'.

But you are absolutely correct. I did stay away from this and many other sites for quite some time. The simple reason being that the nano second I tried to get back involved and posted anything, it was immediately attacked and made 'joining in' a pointless and unpleasant exercise.

The options in the end were...give up on a platform that I genuinely care about and support...or just put on my tin hat and get stuck into it and properly join in on this forum again, without being deterred. This time I've 'stuck it out', but it's been far from enjoyable.

Hopefully we can now get back to being 'nerds', giving each other good advice and supporting each other in our interests in night vision and thermal imaging with positive discussion and advice.


Cheers





Clive

[Sako7mm]

I take my hat off to your reply, Clive. I have to accept that customers aren't always easy to deal with, but there are always two sides to a story. Customers posting that they've paid for goods they haven't received after months have passed with poor communication, for example, doesn't fill me with confidence.
You did indeed try to assist in our recent correspondence about a mount for your new thermal scope, but buying a £200 mount which I'd then have to have machined to fit the rifle it's intended to be used on isn't something I'm prepared to do.
Anyway, you have an interesting new product, Blackwood Outdoors have gone from the site and it's time for everyone to move on as they see fit.

[cliveward]

I take my hat off to your reply, Clive. I have to accept that customers aren't always easy to deal with, but there are always two sides to a story. Customers posting that they've paid for goods they haven't received after months have passed with poor communication, for example, doesn't me fill with confidence.
You did indeed try to assist in our recent correspondence about a mount for your new thermal scope, but buying a £200 mount which I'd then have to have machined to fit the rifle it's intended to be used on isn't something I'm prepared to do.
Anyway, you have an interesting new product, Blackwood Outdoors have gone from the site and it's time for everyone to move on as they see fit.

Thanks Sako7mm. I do appreciate the reply.

On the mount issue, I still think I would have it modified to fit. In the scheme of the total investment, the £40-£50 to get it modified and sit as low as possible on your particular rifle would be well worth it and no more expensive than buying a rail to use the standard Picatinny mount that wouldn't need modifying.

We were unfortunately caught in a situation last year where we were criticised and disadvantaged (as were our customers, hundreds of them) for doing the right thing while there was a manipulated shortage of a particular product. Meanwhile a competitor was profiting from this and indeed fuelling the criticism. We were simply overwhelmed by the situation, but could only do our best and we got through it. Nobody lost out and customers that stuck it out ended up with safe, fully warrantied product.

It is indeed time to move on and everyone to enjoy the forum.


Cheers





Clive

[Hunter2019]

About time total hypocrite doesnt respect anyones opinion the forum will be a better place.

[Madhatter]

I am disappointed that Mini Magnum has gone. He appeared to be passionate about n/v and wanted people to know about products , good and bad . About promoting Pulsar , he obviously had a preference but pointed out their frailties,in fact, he stated that the iray had better long range detail. I have bought off several suppliers , not mini magnum though , I have no connection at all , just my opinion gathered from here .What has happened has left a bitter taste . It appears Clive can come on here and claim his product is the best thing since sliced bread and no one can refute his claim or you will be banished.It appears the only time Clive makes an appearance on here is when he’s pushing his products or explaining why people haven’t recieved their goods, usually blaming everyone else, Ian at least offered advice , experience and most definitely his opinion . As Ian was saying put it up against another similar unit.yes Ian was passionate and I believe wanted us to to have the best bang for our buck.It appears this forum is run and backed by the Clive Ward and Cliff Ray fanboy club.

[some bloke]

I am disappointed that Mini Magnum has gone. He appeared to be passionate about n/v and wanted people to know about products , good and bad . About promoting Pulsar , he obviously had a preference but pointed out their frailties,in fact, he stated that the iray had better long range detail. I have bought off several suppliers , not mini magnum though , I have no connection at all , just my opinion gathered from here .What has happened has left a bitter taste . It appears Clive can come on here and claim his product is the best thing since sliced bread and no one can refute his claim or you will be banished.It appears the only time Clive makes an appearance on here is when he’s pushing his products or explaining why people haven’t recieved their goods, usually blaming everyone else, Ian at least offered advice , experience and most definitely his opinion . As Ian was saying put it up against another similar unit.yes Ian was passionate and I believe wanted us to to have the best bang for our buck.It appears this forum is run and backed by the Clive Ward and Cliff Ray fanboy club.

You will have missed his comment to me about me and other friends of Clive's being part of a human centipede then. He edited it out quite rapidly but those who saw it learned what his mind is like. The thread has since been deleted because it was such an embarrassment.

[sunndog]

I am disappointed that Mini Magnum has gone. He appeared to be passionate about n/v and wanted people to know about products , good and bad . About promoting Pulsar , he obviously had a preference but pointed out their frailties,in fact, he stated that the iray had better long range detail. I have bought off several suppliers , not mini magnum though , I have no connection at all , just my opinion gathered from here .What has happened has left a bitter taste . It appears Clive can come on here and claim his product is the best thing since sliced bread and no one can refute his claim or you will be banished.It appears the only time Clive makes an appearance on here is when he’s pushing his products or explaining why people haven’t recieved their goods, usually blaming everyone else, Ian at least offered advice , experience and most definitely his opinion . As Ian was saying put it up against another similar unit.yes Ian was passionate and I believe wanted us to to have the best bang for our buck.It appears this forum is run and backed by the Clive Ward and Cliff Ray fanboy club.

no one can refute clives claims...ok back that assertion up please. show me any post anywhere where i even hinted at that
i've no idea why this concept appears so difficult to grasp to some but i'll repeat it again.
mini magnum was banned for the way he said things less so for what he said, although what he said was often banworthy in itself too. the man has no class it wasnt passion it was bully boy tactics mate

clive ward and cliff ray fan boy club?
yes i can obviously see why you would say clive ward since hes pays us money (as did ian) but cliff ray?
how are we a cliff ray fan club then please ?

sticking with the assumption this is a clive and cliff fan club who are we excluding? i mean we must be excluding some to be such big fans of the others so who are they?
definitely isnt ian as he had more chances not to be banned than anyone else ever, first ever recipient of a week long ban, we've never gone to greater lengths NOT to hand out a ban. he was the most protected member of all time so who are we excluding?

[sunndog]

I am disappointed that Mini Magnum has gone. He appeared to be passionate about n/v and wanted people to know about products , good and bad . About promoting Pulsar , he obviously had a preference but pointed out their frailties,in fact, he stated that the iray had better long range detail. I have bought off several suppliers , not mini magnum though , I have no connection at all , just my opinion gathered from here .What has happened has left a bitter taste . It appears Clive can come on here and claim his product is the best thing since sliced bread and no one can refute his claim or you will be banished.It appears the only time Clive makes an appearance on here is when he’s pushing his products or explaining why people haven’t recieved their goods, usually blaming everyone else, Ian at least offered advice , experience and most definitely his opinion . As Ian was saying put it up against another similar unit.yes Ian was passionate and I believe wanted us to to have the best bang for our buck.It appears this forum is run and backed by the Clive Ward and Cliff Ray fanboy club.

You will have missed his comment to me about me and friends of Clive's being part of a human centipede then. He edited it out quite rapidly but those who saw it learned what his mind is like. The thread has since been deleted because it was such an embarrassment.

and that was not the worst thing he posted in that thread.
i wish i hadnt deleted it but the truth is i'd get so sick to the back teeth of his bullshit i'd just delete them in temper sometimes

[some bloke]

......

You will have missed his comment to me about me and friends of Clive's being part of a human centipede then. He edited it out quite rapidly but those who saw it learned what his mind is like. The thread has since been deleted because it was such an embarrassment.

and that was not the worst thing he posted in that thread.
i wish i hadnt deleted it but the truth is i'd get so sick to the back teeth of his bullshit i'd just delete them in temper sometimes

I seem to recall something to the effect of some of us being Clives rear entrance deviants (my polite description)